Payment is due upon order and your order will not be started until payment is received in full. Please note if you pay via e-check this can add up to five business days to the processing of your order.
Please note shipping can take up to three weeks, and in some case four, for your product to ship, in international orders this time frame can be longer. Please check your listing for a clear time frame. If you need your item before that window please contact Beau Trésors first. Beau Trésors cannot guarantee a delivery date before that if not contacted first (refunds can also NOT be made due to delivery dates). Most orders are shipped via USPS first class with delivery confirmation. Customer is responsible for customs fees.
But please contact me if you have any problems with your order.
-Please understand that because of the personalized nature of our items that they are not returnable. The only exception is if the product is damaged in anyway, in that case a replacement will be sent
-Items that are NOT personalized can be returned for a full refund minus any shipping costs (a shipping label for the return can be supplied if contacted and the cost of return shipping will be deducted from the final refunded total).
-If there any problems with your order please contact Beau Trésors within 7 days of receiving the item.
-Beau Trésors tries to process orders as quickly as possible which means there is a very short window for cancellations. However, if an order has not been processed the order can be canceled for a refund, minus a 25% design fee if the order has already been started.
-Beau Trésors is not responsible for a case not fitting. Please make sure the case is the correct one prior to ordering, returns or exchanges can not be made for a case being for the wrong device. If you have any questions about fit we are more than happy to help.
-Colors vary from computer monitor to computer monitor, refunds and returns will not be granted because of color variance.
Yes, we offer wholesale! Please contact us at beautresordesigns [@] gmail.com for our wholesale policies.
We welcome custom orders! Please contact us with your ideas and we will be happy to create a special product just for you!